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View Full Version : Inbound Phone Agent - $16.50/hr Trilingual (Mandarin/Cantonese/English)


Express Personnel
01-12-2007, 01:08 PM
Our client, one of the largest financial institutions in Canada, is looking for Trilingual (Mandarin/Cantonese/English) Inbound Telephone Banking Agents to add immediately to their growing team.



Key responsibilities of the position include:

Responding to incoming customer calls - inbound calls only
Servicing customers with their banking requirements (ie, applications for new accounts, banking plans, access cards, money wires, bill payments, GICs
Up selling clients when appropriate


You will be required to meet monthly sales, customer service and productivity targets. Most of the work will be over the phone, and on the computer using a variety of databases in a Windows environment.



Ideal candidates will have the following attributes:

excellent Mandarin, Cantonese and English communication skills, phone skills and mannerism
ability to learn quickly and easily
excellent customer service skills
organized, good at multitasking and able to handle large volumes
typing a minimum of 30 words per minute
proficient at using Word and Excel
clean credit bureau and criminal check
call centre or banking experience is an asset


The pay is $16.50/hr. This is an excellent long term opportunity for those available to work Monday - Sunday, rotating shift, with an average 30 hrs/wk. Both daytime and night time shifts are available. The location of work is in Marhkam/Toronto and is TTC accessible.



If you are interested, please forward your resume to jobs.northyorkon@expresspersonnel.com or call 416.590.9948.