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PMJ & Associates
01-16-2007, 03:47 PM
POSITION: Billing Coordinator (Bilingual)(French-English)

Hours: Full time 40 hours per week

Salary: 32K + full benefit


RESPONSIBILITY:


 Responsible for ensuring customer needs are met in a timely, accurate, professional manner.
 Responsible for timely dissemination of customer information to appropriate departments.
 Main contact for customers regarding billing inquiries.
 Assure timely and accurate completion of routine service requests by customers. Work with customer to research and resolve difficult customer issues.
 Interface and coordinate with other staff members, departments and districts relative to customer billing issues, related matters, and all other issues.
 Build internal and external relationships through exceptional problem solving, ownership and follow-through.
 Consistently meet/exceed customer service standards.
 Consistently meet/exceed department’s service goals and objectives.
 Special Projects as requested.


QUALIFICATIONS

 A minimum of two years in a Customer Service Capacity.
 Ability to work independently
 Ability to communicate effectively and professionally in an oral and written format.
 Strong organizational capacity and the ability to prioritize.
 Ability to assimilate information, anticipate problems and perform complex problem resolution.
 Strong demonstrated initiative.
 Computer Literate, Advanced Word and Excel.


Please send your resume with confidence to: ruth@pmjpersonnel.com