Mainline Services Inc.
05-02-2007, 02:11 PM
COMPANY PROFILE
Come and Join, MAINLINE SERVICES, a dynamic growing certified ISO 9001: 2000 team of 40. Our success through the last 25 years has been providing superior carpet consulting, cleaning services to Fortune 500 companies in the GTA, Banks, Law Firms, Insurance Companies and Property Management Industry. Our office is located at Highway #407 & Jane Street
www.mainlineservices.com
POSITION TITLE: CUSTOMER SERVICE/SALES REPRESENTATIVE
REPORTING STRUCTURE:
Directly to: Sales Supervisor
Indirectly to: General Manager
Interacts with: Account Managers, Clients, Outside Sales, Operations
PURPOSE OF POSITION: Primary function is to provide inside Account Management support to our outside Sales team, accurately, and in a timely manner. Responsible in assisting all sales activities and preparing marketing literature and quotes for sales presentations. Manages the collections and customer service of assigned accounts.
RESPONSIBILITIES AND DUTIES:
1) Sales Support
Manages the records and flow of information involved in the sales cycle (from lead generation to appointments to site visits to final agreement and work order generation).
Writes proposals and correspondence, assists n preparing quotes.
Sets up appointments for sales and site visits, does follow up with clients
2) Customer Service:
Provides Internal and External Customer Service
Answers incoming customer service (CS) calls and website enquiries, serving as initial customer contact for telephone traffic. Faxes/mails or emails out information to clients
Receives/communicates/resolves/escalates customer inquiries and questions regarding products, service; account information or other problem resolution (CSRs); directs more complex inquiries or problems to the Sales Supervisor as required.
3) Administrative:
Manages the Client Database (SMART): so that information is always current and accurate
Works with the originator of documents/records to correct problems, error omissions, and answer questions (e.g. status)
Provides full administrative support to the Sales department
Supports development of lead lists from all potential sources including scans, tenant lists, websites, customer contacts, and outside sources
Researches, gathers and compiles complex data to prepare reports, presentations and proposals
Researches targeted companies
METRICS:
Hours: 8:30am to 5:00pm
Rate: Salary + Bonus
If youre looking for a company where your dedication is recognized, rewarded and want to work with a small tight team, please fill out the Marketing/CSR Questionnaire on line from our web address: www.mainlineservices.com and email it to hr@mainlineservices.com, along with your cover letter and resume, summarizing why you would be the ideal candidate for this position.
PLEASE NOTE: messages posted on this thread will not be answered. Please apply directly as stated above. Thank you.
Come and Join, MAINLINE SERVICES, a dynamic growing certified ISO 9001: 2000 team of 40. Our success through the last 25 years has been providing superior carpet consulting, cleaning services to Fortune 500 companies in the GTA, Banks, Law Firms, Insurance Companies and Property Management Industry. Our office is located at Highway #407 & Jane Street
www.mainlineservices.com
POSITION TITLE: CUSTOMER SERVICE/SALES REPRESENTATIVE
REPORTING STRUCTURE:
Directly to: Sales Supervisor
Indirectly to: General Manager
Interacts with: Account Managers, Clients, Outside Sales, Operations
PURPOSE OF POSITION: Primary function is to provide inside Account Management support to our outside Sales team, accurately, and in a timely manner. Responsible in assisting all sales activities and preparing marketing literature and quotes for sales presentations. Manages the collections and customer service of assigned accounts.
RESPONSIBILITIES AND DUTIES:
1) Sales Support
Manages the records and flow of information involved in the sales cycle (from lead generation to appointments to site visits to final agreement and work order generation).
Writes proposals and correspondence, assists n preparing quotes.
Sets up appointments for sales and site visits, does follow up with clients
2) Customer Service:
Provides Internal and External Customer Service
Answers incoming customer service (CS) calls and website enquiries, serving as initial customer contact for telephone traffic. Faxes/mails or emails out information to clients
Receives/communicates/resolves/escalates customer inquiries and questions regarding products, service; account information or other problem resolution (CSRs); directs more complex inquiries or problems to the Sales Supervisor as required.
3) Administrative:
Manages the Client Database (SMART): so that information is always current and accurate
Works with the originator of documents/records to correct problems, error omissions, and answer questions (e.g. status)
Provides full administrative support to the Sales department
Supports development of lead lists from all potential sources including scans, tenant lists, websites, customer contacts, and outside sources
Researches, gathers and compiles complex data to prepare reports, presentations and proposals
Researches targeted companies
METRICS:
Hours: 8:30am to 5:00pm
Rate: Salary + Bonus
If youre looking for a company where your dedication is recognized, rewarded and want to work with a small tight team, please fill out the Marketing/CSR Questionnaire on line from our web address: www.mainlineservices.com and email it to hr@mainlineservices.com, along with your cover letter and resume, summarizing why you would be the ideal candidate for this position.
PLEASE NOTE: messages posted on this thread will not be answered. Please apply directly as stated above. Thank you.