Mainline Services Inc.
05-02-2007, 03:25 PM
COMPANY PROFILE
Come and Join, MAINLINE SERVICES, a dynamic growing certified ISO 9001: 2000 team of 40. Our success through the last 25 years has been providing superior carpet consulting, cleaning services to Fortune 500 companies in the GTA, Banks, Law Firms, Insurance Companies and Property Management Industry. Our office is located at Highway #407 & Jane Street
www.mainlineservices.com
POSITION TITLE: ACCOUNT MANAGER/ CSR
REPORTING STRUCTURE:
Directly to: Sales Supervisor
Indirectly to: General Manager
Interacts with: Account Managers, Clients, Outside Sales, Operations
PURPOSE OF POSITION: Primary function is to provide inside Account Management support to existing clients and to our outside Sales team, accurately, and in a timely manner following the ISO process. Responsible in assisting with all sales activities and preparing marketing literature and quotes for sales presentations. Manages the collections and customer service of assigned accounts.
RESPONSIBILITIES AND DUTIES:
1) Sales Support
Manages the records and flow of information involved in the sales cycle (from lead generation, to appointments, to site visits final agreement and work order generation).
Writes proposals and correspondence, assists in preparing quotes.
Sets up appointments for sales and site visits, and does follow up with clients.
Develops client relationships and strategic selling process in understanding the clients needs and wants.
Compiles daily/weekly/monthly sales reports
Supports development of lead lists from all potential sources including scans, tenant lists, websites, customer contacts, and outside sources.
Researches, gathers and compiles complex data to prepare reports, presentations and proposals to targeted companies.
2) Customer Service
Provides Internal and External Customer Service.
Answers incoming customer service calls along with website enquiries, serving as initial customer contact for telephone traffic. Also communicates through faxes/mail or emails information to clients.
Receives/communicates/resolves/escalates customer inquiries and questions regarding products, services, account information or other problem resolutions (CSRs); directs more complex inquiries or problems to the Sales Supervisor as required.
3) Administrative:
Manages the Client Database (SMART): so that information is always current and accurate.
Works with the originator of documents/records to correct problems, error omissions, and answer questions.
Provides full administrative support to the Sales department.
QUALIFICATIONS:
* 1-2 years proven and successful Canadian Account Management experience.
* Proven Account Management experience (must provide sample of client base handled).
* Experience working with MS Word, MS Outlook, MS Excel.
* Business savvy (knows way around a corporate structure) and is comfortable dealing with
high level management.
* Must be confident and enjoy making outbound calls.
* Excellent interpersonal skills and a team player.
* Excellent command of and full fluency in the English language.
* Superior organizational and time management skills.
* Open-minded and success-driven with the capacity to meet and exceed strict deadlines.
* Must thrive in a fast paced, high energy service environment.
METRICS:
Hours: 8:30am to 5:00pm
Rate: Salary $30K +Bonus
If youre looking for a company where your dedication is recognized, rewarded and want to work with a small tight team, please fill out the Customer Service Representative Questionnaire on line from our web address: www.mainlineservices.com and email it to hr@mainlineservices.com, along with your cover letter and resume, summarizing why you would be the ideal candidate for this position. Please quote ref# JFAM0507 in the subject line.
Come and Join, MAINLINE SERVICES, a dynamic growing certified ISO 9001: 2000 team of 40. Our success through the last 25 years has been providing superior carpet consulting, cleaning services to Fortune 500 companies in the GTA, Banks, Law Firms, Insurance Companies and Property Management Industry. Our office is located at Highway #407 & Jane Street
www.mainlineservices.com
POSITION TITLE: ACCOUNT MANAGER/ CSR
REPORTING STRUCTURE:
Directly to: Sales Supervisor
Indirectly to: General Manager
Interacts with: Account Managers, Clients, Outside Sales, Operations
PURPOSE OF POSITION: Primary function is to provide inside Account Management support to existing clients and to our outside Sales team, accurately, and in a timely manner following the ISO process. Responsible in assisting with all sales activities and preparing marketing literature and quotes for sales presentations. Manages the collections and customer service of assigned accounts.
RESPONSIBILITIES AND DUTIES:
1) Sales Support
Manages the records and flow of information involved in the sales cycle (from lead generation, to appointments, to site visits final agreement and work order generation).
Writes proposals and correspondence, assists in preparing quotes.
Sets up appointments for sales and site visits, and does follow up with clients.
Develops client relationships and strategic selling process in understanding the clients needs and wants.
Compiles daily/weekly/monthly sales reports
Supports development of lead lists from all potential sources including scans, tenant lists, websites, customer contacts, and outside sources.
Researches, gathers and compiles complex data to prepare reports, presentations and proposals to targeted companies.
2) Customer Service
Provides Internal and External Customer Service.
Answers incoming customer service calls along with website enquiries, serving as initial customer contact for telephone traffic. Also communicates through faxes/mail or emails information to clients.
Receives/communicates/resolves/escalates customer inquiries and questions regarding products, services, account information or other problem resolutions (CSRs); directs more complex inquiries or problems to the Sales Supervisor as required.
3) Administrative:
Manages the Client Database (SMART): so that information is always current and accurate.
Works with the originator of documents/records to correct problems, error omissions, and answer questions.
Provides full administrative support to the Sales department.
QUALIFICATIONS:
* 1-2 years proven and successful Canadian Account Management experience.
* Proven Account Management experience (must provide sample of client base handled).
* Experience working with MS Word, MS Outlook, MS Excel.
* Business savvy (knows way around a corporate structure) and is comfortable dealing with
high level management.
* Must be confident and enjoy making outbound calls.
* Excellent interpersonal skills and a team player.
* Excellent command of and full fluency in the English language.
* Superior organizational and time management skills.
* Open-minded and success-driven with the capacity to meet and exceed strict deadlines.
* Must thrive in a fast paced, high energy service environment.
METRICS:
Hours: 8:30am to 5:00pm
Rate: Salary $30K +Bonus
If youre looking for a company where your dedication is recognized, rewarded and want to work with a small tight team, please fill out the Customer Service Representative Questionnaire on line from our web address: www.mainlineservices.com and email it to hr@mainlineservices.com, along with your cover letter and resume, summarizing why you would be the ideal candidate for this position. Please quote ref# JFAM0507 in the subject line.