I do not work at telus, but I do work in a similar call center. I do not know what the exact questions will be, so i can only give you generalities.
They usually give you interest and aptitude testing to see if you are well suited to the job. They will also give you a test on computer skills to see what level you are at. Things like use the internet explorer, knowledge of the software, that sort of thing. They will also give you an intelligence test to see that you meet the requirements, which are not that much.
Much of the testing you cant really prepare for, so just try to relax and take your time.
They may give you a phone interview to see how you talk to peaple over the phone, just talk like you plan to when in the job.
They will probably have you do the testing and then the phone interview.
You dont need to worry about cell phone knowledge or any of that, they will train you for that.
You may just want to brush up on basic computer skills. Copy/paste, creating documents, ect.
good luck
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